Q&A
How to maintain high-end custom furniture daily?
Daily maintenance should avoid placing the furniture in direct sunlight or humid environments. For solid wood furniture, it is recommended to use a soft dry cloth to wipe the surface regularly and avoid using corrosive cleaning agents. For leather furniture, special leather care products can be used for maintenance. In addition, avoid placing heavy objects on the furniture surface to prevent scratches or deformation. If you have any questions about maintenance, you can consult our after-sales service team at any time.
What payment methods are available for custom furniture?
We support a variety of payment methods, including bank transfer, Alipay, WeChat Pay, and credit card payment. The payment process is usually divided into two stages: 30% of the total amount as a deposit after confirming the order, and the remaining 70% will be paid against the copy of shipping documents.
What after-sales services do you provide for custom furniture?
We provide a 2-year warranty service for high-end custom furniture. During the warranty period, if there are quality problems caused by material defects or production craftsmanship (excluding man-made damage), we will provide free repair or replacement services.
Is there a minimum order quantity for high-end custom furniture?
There is no strict minimum order quantity for our high-end custom furniture. Whether you need a single piece of custom furniture (such as a sofa, dining table) or a full-set of home custom furniture, we can meet your needs. However, for small-quantity customizations, the unit price may be relatively higher due to the fixed costs of design, material procurement, and production setup.
Can I provide my own design drawings for customization?
Yes, we accept customizations based on customers' own design drawings. Our professional design team will first review your drawings to confirm the feasibility of production, structural rationality, and material compatibility. If there are any issues that need to be adjusted, we will communicate with you in a timely manner and put forward professional modification suggestions to ensure that the final product meets your expectations.
How long does the high-end custom furniture production cycle take?
The production cycle usually ranges from 4 to 8 weeks, depending on the complexity of the design, the type of materials used, and the production volume. For simple-style custom furniture, it can be completed in about 4 weeks; for complex designs with intricate craftsmanship, the cycle may be extended to 8 weeks or more. We will provide you with a detailed production schedule before starting production.
What materials are commonly used in high-end custom furniture?
We mainly use high-quality natural materials such as aluminium, steel ,teak, as well as high-level wicker ,rope meet international environmental standards. All materials are strictly selected for their durability, texture, and environmental performance, and can be customized according to your preferences and needs.